Frequently Asked Questions

We are here to help you better understand the benefits of Sensor Brite. Do you have additional questions? Please reach out and contact us.

You can peel & stick them on variety of flat surfaces or mount them with the included screws. Prior to installation make sure the location is where you want them.


Once the sensor detects motion in dark areas, the lights will come on automatically. Some of the lights have an ON switch that will work without needing motion to activate them. This feature allows you to use the light as a portable flashlight when needed. See product specifications. The motion sensor will not work through glass. The motion sensors are Passive Infra-Red (PIR), which need to sense some body heat to work accurately.

Depending on which Sensor Brite product it is, the motion sensor will work anywhere from 10 to 15 feet away. See product specs. 

Sensor Brite lights are configured to work when there is very little ambient light. They operate at their best when positioned in dark areas.

Depending on which Sensor Brite product you have, the light will stay on for 20 to 30 seconds. After that, if no motion is detected, it will automatically power OFF.

Battery capacity is dependent on the frequency of use and type of batteries installed. For best results, use Alkaline batteries. In frequent usasge areas the estimated output from batteries is approximately 3-months. In less frequent usage area they can last much more.

No, the unit factory sealed, and the bulbs are not replaceable. The long-lasting LED bulbs will last from 20,000 hours to 50,000 hours, depending on which Sensor Brite light you have. In the event the bulbs do not go on, check the batteries and replace them with new batteries. 

We welcome any comments or suggestions you might have for the family of Sensor Brite products. You may return to the product page you originally purchased from and leave a review at the bottom or please feel free to email us at support@sensorbrite.com. You can also take our survey here. We appreciate your opinion very much.

Payments

Yes! We offer a 60-day satisfaction guarantee (from the date your Sensor Brite is received) to return or exchange. For more information, visit our Returns & Exchanges page here.

We accept VISA, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Amazon Pay, Vimeo, Shop Pay, Klarna, AfterPay, & PayPal.

We only offer safe payment processing services on sensorbrite.com. Please feel free to investigate our payment processors security measures for further information: Shopify Payments and PayPal.com. We also use SSL encryption. We never see your credit card information, have access to it or store it in any way.

On the last page, before you complete your purchase, there will be a box where you can enter your discount or gift card code. If you checkout with "PayPal" your promotional discount will be automatically applied.

Vist our contact us page or please feel free to email us at support@sensorbrite.com. We will get back to you as soon as possible during our regular business hours which are Monday through Friday 9 AM to 5 PM Eastern Standard Time.

Shipping

Your order will ship within 24 to 48 hours from the time it was placed.

Depending on the shipping method selected you can expect your order to be delivered within 2-7 business days.

We use the United States Postal Service (USPS), UPS, and DHL.

Once your order ships, you'll receive your tracking number to the email or phone number that is associated with your order. If you do not receive your tracking information after two business days, please contact us.

Please contact us for assistance with changes or cancellations. If your order has already shipped, we'll be unable to change or cancel your order.